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Training: Leadership |
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It is true that the Unit has some
limitations of resources, but the management is always able to maximize
resources effectively and efficiently if the Unit is lead by creative and
innovative persons. The behavior and actions of the executive team inspire,
support and promote best practices as the best way to achieve the Unit’s
objectives. Executives should show and conduct activities in various fields
that affirm their commitment to best managerial processes. They should concern
with :
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1. How the they visibly demonstrate their commitment to better quality of performance and continuous improvement in areas such as:
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Develop clear values and expectations for the Unit. |
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Act as role models for the Unit's values and expectations, leading
by example. |
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Make themselves accessible, listen and respond to the Unit's
people. |
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Give and receive training. |
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Are active and personally involved in improvement activities. |
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Review and improve the effectiveness of their own the executive persons. |
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How the they support improvement and involvement by providing appropriate resources and assistance in areas such as:
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Define priorities. |
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Fund learning, facilitation and improvement activities. |
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Enable people to participate in improvement activities. |
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Use the appraisal and promotion system to support improvement and
involvement. |
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3.
How the they are involved with the Unit’s target groups, suppliers and other external departments in areas such as:
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Meet, understand and respond to needs. |
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Establish and participate in partnerships. |
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Establish and participate in joint improvement activities. |
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Actively participate in professional bodies, conferences and
seminars. |
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Promote and support Business Excellence outside the Unit. |
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Address potential conflicts arising from customer-supplier relationships. such
as the balance between the priorities of different customer groups . |
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Encourage all levels of the Unit to identify their customers and suppliers and
stress the importance of external customer links. |
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Are involved in research activities to benefit the customer and/or the Unit. |
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4.
How the executive persons recognize and appreciate people's efforts and achievements, or how they are involved in recognizing in a timely and appropriate way individuals and teams:
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At all levels within the Unit. |
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Outside the Unit (e.g. suppliers, customers). |
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