This includes perception of the Unit's approach to quality of life, the environment, the preservation of total resources, and the Unit's own internal measures. It also includes its relations with authorities and bodies that affect and regulate its business.

Effective organizations can demonstrate their success in satisfying the needs and expectations of society (target population). This is usually understood by means of achieved results, trends and targets, and comparisons with competitors and best in class Units. Information on the relevance of the measurement to society is also understood in training Units.

Such society’s perception (from surveys, reports, media, public meetings, public representatives, government authorities, etc) of the Unit’s is basic to measure how far we have effect in this society:

	Our performance as a responsible corporate citizen which could be noticed in the following: - Impact on the local and/or national economy. - Relationships with relevant authorities. - Disclosure of information relevant to the community. - Equal opportunity practices.
	Our involvement within the communities where we operate: - Involvement in education and training - Support for sport and leisure. - Support for medical and welfare provision - Voluntary work and philanthropy
	Our activities to assist the preservation and sustainability of resources: - usage of energy, virgin and recycled materials - substitution of raw materials or other inputs - choice of transport - ecological impact
	The accolades and awards we receive.
	How we handle changes in employment levels
	To what extent we use of formal management system approaches (e.g. environmental management and auditing systems)
	How far we have dealings with authorities on issues such as: - planning - import/export clearance - product release of certification
	How we are measured in terms of integration of society's interest into service of business actions designed to improve customer, people and other stakeholder satisfaction.

The Training Unit can demonstrate its performance in satisfying the needs and expectations of its people. This is usually understood by means of trends of achieved results, compared with targets, competitors or best in class Units.

	Motivation: - opportunities to learn and achieve - empowerment - involvement - career and education - recognition - appraisal and target setting - the executive personship - communication - equal opportunities - the Unit's values, mission, vision, policy and strategy
	Satisfaction: - employment conditions - pay and benefits - working environment - health and safety conditions - job security - peer relationships - facilities and services - administration - the Unit's role in the community and society - the Unit's environmental impact and policy - management of change.

	Satisfaction: - absenteeism and sickness - grievances - staff turnover - recruitment trends - use of benefits - use of provided facilities (e.g. recreational, medical)
	Motivation and involvement: - participation in improvement teams - involvement in suggestion schemes - measurable benefits of teamwork - levels of training and development - recognition of individuals and teams - response rates to people surveys
	Services provided to the Unit's people: - accuracy of personnel administration - communication effectiveness - speed of response to enquiries - training evaluation.